Shipping Policy

At Fruumo, we're glad to offer shipping across the whole of the United Kingdom, and we aim to make every delivery dependable and straightforward. Here's what you need to know about how your order gets to you.

Where We Deliver

Right now, we ship to any address within the United Kingdom. Exact shipping options, costs and delivery windows depend on where you're located and how large or heavy your order is.

How Long Processing Takes

Orders typically leave our hands within 2–3 business days, Monday through Friday, not counting weekends or bank holidays. Things can slow down slightly during busier periods or promotions, but we'll let you know if that happens.

What Shipping Costs

Every order ships free, regardless of order value — no minimum spend needed.

Estimated Delivery Times

Keep in mind these are estimates — weather or carrier issues can occasionally push things back.

Where We Can't Ship

We can't deliver to PO Boxes, military addresses (APO/FPO/DPO), or certain restricted locations. Depending on UK regulations or carrier policy, some products may come with their own delivery limitations.

When Delivery Doesn't Go to Plan

Sometimes a delivery can't be completed — repeated missed attempts, a wrong address, or a parcel the carrier simply can't drop off — and it ends up back with us. If that happens, we'll reach out to arrange redelivery, which might come with an extra shipping charge.

Damaged or Missing Parcels

Got a parcel that's damaged, or one that never turned up? Email us right away at info@fruumo.com and we'll chase it up with the carrier to sort things out as fast as we can.

Policy Updates

From time to time we might tweak this shipping policy — to meet requirements like Google Shopping's, or simply to make our service better. Whatever's posted here is always the current version. (Last updated: 10 September 2026.)

Contact Details

Support Hours

Monday – Friday: 09:00 – 17:00 (GMT)
Saturday – Sunday: 10:00 – 16:00 (GMT)
We aim to respond to all enquiries within 24 hours.